topic Re: Still getting emails in My Account/Billing

Still getting emails

79Artyblue1 — Thu, 02 May 2024 16:36:45 GMT

My contract ends in June but I got a email offering a new plan. I have contacted Plusnet and already chosen a new pan a week ago can someone can confirm this. My wife and I are both disabled and the phone is our life line

Re: Still getting emails

MisterW — Thu, 02 May 2024 17:55:42 GMT

@79Artyblue1 your post concerns me a little!

I have contacted Plusnet and already chosen a new pan a week ago

have you just recontracted on your existing plan or have you changed to a new product ? If so which product ?

I ask because you say My wife and I are both disabled and the phone is our life line

And many of the new products do not include a phone service ?

Re: Still getting emails

willcutforth — Thu, 02 May 2024 18:35:41 GMT

@79Artyblue1 I have sent you a PM to get this sorted

Re: Still getting emails

MisterW — Thu, 02 May 2024 18:39:08 GMT

Thanks for picking this up Will.

Re: Still getting emails

willcutforth — Thu, 02 May 2024 18:42:20 GMT

No problemo. One of our guys will pick it up in the morning to see what's happening.

Re: Still getting emails

dvorak — Thu, 02 May 2024 19:25:10 GMT

Moderators Note

This topic has been moved from Broadband to My Account / Billing