topic Re: Access Line ID not correct. in My Account/Billing

Access Line ID not correct.

RealAleMadrid — Wed, 01 May 2024 15:06:49 GMT

I have just noticed that my member centre account details now show an access line ID (BBEU number), which agrees with the value I expected and have used in the past. However I re-contracted to SOGEA around the 25th of March and the BT Broadband checker does not recognise the BBEU number, I presume it has changed because of the new SOGEA contract.

Could forum staff please investigate and update the BBEU number shown on my account.

Re: Access Line ID not correct.

Gandalf — Wed, 01 May 2024 15:27:46 GMT

The BBEU's still correct on your account; it generally doesn't change during a regrade of service.

Are you inputting the BBEU in the ALID box of the BT Broadband Availability Checker?

As BBEU and ALID are two different things. I've dropped you an email from your account to confirm the ALID.

Re: Access Line ID not correct.

RealAleMadrid — Wed, 01 May 2024 15:41:46 GMT

@Gandalf Thanks for the speedy response, yes I was using the BBEU number incorrectly, there used to a be a BBEU box on the checker but its gone. Anyway the ALID works fine, thankyou.

It was good to meet you on my visit to Plusnet HQ earlier this year, an interesting day and a drink with Plusnet's wizard.😀

Re: Access Line ID not correct.

Townman — Wed, 01 May 2024 15:59:55 GMT

@Gandalf

Making the BBEU number visible was an outcome of that meeting. If the BBEU number has been removed from the TAP3 test … does the other number now need to be exposed instead?

Re: Access Line ID not correct.

Gandalf — Wed, 01 May 2024 16:16:22 GMT

@RealAleMadrid no problem, aye it was good to meet you too, and glad you could make it.

@Townman there's still an option to use the BBEU for the Additional Diagnostic at the BTW Speedtester.

You just can't use it for the Availability Checker although could search by address, if the ALID's not known.