topic Re: Merge an old Plusnet Account with New Plusnet Account? in My Account/Billing

Merge an old Plusnet Account with New Plusnet Account?

jtagnew — Tue, 30 Apr 2024 15:16:32 GMT

Hello,

I'll be returning to Plusnet shortly after being with another provider for 2 years. When I tried to sign up using my old Plusnet account (opened in 2003) I was not able to order the FTTP service, so I ended up having to create a new Plusnet account to do so.

Is it possible to replace the Plusnet username in the new account with the name from the old account?

Thanks,

John

Re: Merge an old Plusnet Account with New Plusnet Account?

MisterW — Tue, 30 Apr 2024 15:35:00 GMT

Is it possible to replace the Plusnet username in the new account with the name from the old account?

I'm afraid not!

Even if it were possible, there's very little point with new accounts. Since there is no longer any email facility I can't think what other use there is for the account name other than to login to the member centre ?

Re: Merge an old Plusnet Account with New Plusnet Account?

HPsauce — Tue, 30 Apr 2024 15:43:15 GMT

I recall many, many years ago, after a brief absence elsewhere (for very good reasons) the good people at PlusNet were indeed able to reactivate broadband on my old account, but it was not simple and definitely a tricky manual process. Nowadays, as noted above, there's no need and no motivation.

I now have a different account having moved to a new SOGEA FTTC line having cancelled the old ADSL service which ran on a BT phone line. The BT number has moved to A&A and PlusNet email I long ago ceased to use..

Re: Merge an old Plusnet Account with New Plusnet Account?

jtagnew — Tue, 30 Apr 2024 17:36:25 GMT

Thanks for the replies, I'll live with the new Plusnet account as it's not the end of the world.

Regards,

John

Re: Merge an old Plusnet Account with New Plusnet Account?

Townman — Tue, 30 Apr 2024 18:49:23 GMT

Any historical means of resurrecting an old account disappeared with the new billing system. As I understand matters, it has security interlocks to ensure that an account name cannot be reused.