https://community.plus.net/t5/My-Account-Billing/Charged-double-the-price-of-my-contract/m-p/1967429#M69317 <P>Overcharged again ... Plusnet does this every time! PN accounts system an embarrassment to everyone especially the hard-pressed staff. In theory your overpayment will be credited the next month but if in doubt give them a ring.&nbsp;</P> Wed, 24 Apr 2024 10:27:04 GMT Longliner 2024-04-24T10:27:04Z https://community.plus.net/t5/My-Account-Billing/Charged-double-the-price-of-my-contract/m-p/1967416#M69314 <P>Good morning,<BR /><BR />I renewed my broadband contract on the 20th of March this year (previous one would end on 29th march) to a 12 month contract at £27.99 but I am unhappy to see that I've been apparently overcharged again when renewing a contract.(Has happened before), My last two bills have been £39.24 (March 17th) and then a stonking £51.53 (17th April). What's happening here?<BR /><BR />Thanks in advance</P> Wed, 24 Apr 2024 09:34:44 GMT https://community.plus.net/t5/My-Account-Billing/Charged-double-the-price-of-my-contract/m-p/1967416#M69314 PM27 2024-04-24T09:34:44Z https://community.plus.net/t5/My-Account-Billing/Charged-double-the-price-of-my-contract/m-p/1967429#M69317 <P>Overcharged again ... Plusnet does this every time! PN accounts system an embarrassment to everyone especially the hard-pressed staff. In theory your overpayment will be credited the next month but if in doubt give them a ring.&nbsp;</P> Wed, 24 Apr 2024 10:27:04 GMT https://community.plus.net/t5/My-Account-Billing/Charged-double-the-price-of-my-contract/m-p/1967429#M69317 Longliner 2024-04-24T10:27:04Z https://community.plus.net/t5/My-Account-Billing/Charged-double-the-price-of-my-contract/m-p/1967548#M69325 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/60728">@PM27</a></SPAN>, I'm really sorry your bill has come in more than expected. I've had a look into this and sent across an email to let you know what's been done to resolve it</P> Thu, 25 Apr 2024 10:40:54 GMT https://community.plus.net/t5/My-Account-Billing/Charged-double-the-price-of-my-contract/m-p/1967548#M69325 csmith94 2024-04-25T10:40:54Z https://community.plus.net/t5/My-Account-Billing/Charged-double-the-price-of-my-contract/m-p/1967576#M69326 <P>Emails received. Thank you very much for reviewing and fixing the problem so quickly. It's a shame the systems seem to do this almost every time I renew my contract and the Plusnet website itself is not so hot either. I do, however, greatly appreciate the staff here as they are always quick and helpful.<BR /><BR />Thanks again.</P> Thu, 25 Apr 2024 13:24:36 GMT https://community.plus.net/t5/My-Account-Billing/Charged-double-the-price-of-my-contract/m-p/1967576#M69326 PM27 2024-04-25T13:24:36Z