topic Re: Plusnet email in My Account/Billing

Plusnet email

mikerd — Tue, 23 Apr 2024 19:11:50 GMT

How many PN customers are aware that Plusnet is actively seeking to off-load its email service. This means you will end up having no email address. Neither is there any guarantee it will provide email forwarding. Neither are they informing customers offered 12 or 18 month contracts of this intention,

Re: Plusnet email

jab1 — Tue, 23 Apr 2024 19:14:52 GMT

Where is this 'information' coming from?

Re: Plusnet email

jab1 — Tue, 23 Apr 2024 19:21:12 GMT

When there is a plan to do something, then there will be a formal announcement. In the meantime any comment is (at best) pure speculation by first line support, possibly confused with the confirmed closure of the JLP email service and the end of legacy email on closed Plusnet accounts.

Re: Plusnet email

mikerd — Tue, 23 Apr 2024 19:45:42 GMT

Ask any member of PN Customer Service if they are aware of this or any member of the PN escalation team. I have emails confirming this. I just hope that PN will provide plenty of notice so that existing users can have time to identify an alternative email service and and to notify all their banks, service providers, goverment departments, etc. which will be an immense undertaking. PN could also ensure that they provide call forwarding for an extended period which would be of considerable benefit to it's existing email users.

Re: Plusnet email

jab1 — Tue, 23 Apr 2024 19:48:02 GMT

Interesting - could you post the content of these emails, please?

Re: Plusnet email

mikerd — Tue, 23 Apr 2024 20:16:16 GMT

I cannot post the content of these emails as it could put their authors employment at risk. You could try asking Allison Kirkby who now has responsibility for Plusnet.

Re: Plusnet email

jab1 — Tue, 23 Apr 2024 20:22:09 GMT

I refer you to post #3 above, which came from a source with possibly more knowledge than the authors of these claimed emails. You could post the content, redacting any identifying details.

Re: Plusnet email

mikerd — Wed, 24 Apr 2024 08:48:11 GMT

I resent you term "claimed" emails. The escalation team is a small group and the content of the emails could easily result in the individuals being identified. As I have already stated, Plusnet have witheld crucial information from their users which could result in those that have recently taken up 12 or 18 month contracts being financially penalised or sevely inconvenienced if they rely on email access for personal and business reasons. Plusnet should come clean and let their customers know they are actively pursuing the outsourcing of email.

Re: Plusnet email

jab1 — Fri, 26 Apr 2024 19:32:55 GMT

@Townman - Help!

Moderator's note by Mike (Mav): All caps title/text edited as per Forum rules.

Re: Plusnet email

jab1 — Wed, 24 Apr 2024 08:51:54 GMT

@mikerd wrote:

I resent you term "claimed" emails. The escalation team is a small group and the content of the emails could easily result in the individuals being identified. As I have already stated, Plusnet have witheld crucial information from their users which could result in those that have recently taken up 12 or 18 month contracts being financially penalised or sevely inconvenienced if they rely on email access for personal and business reasons. Plusnet should come clean and let their customers know they are actively pursuing the outsourcing of email.

I know very well what the escalation team is - as I said, post the contents without identifying data.

Re: Plusnet email

pjmarsh — Wed, 24 Apr 2024 08:57:24 GMT

If Plusnet were going to outsource email, then what you say in the original post about peoples email being taken away wouldn't be true, as it would be outsourced.

Re: Plusnet email

jab1 — Wed, 24 Apr 2024 08:59:08 GMT

Good point, @pjmarsh 👍

Re: Plusnet email

Townman — Wed, 24 Apr 2024 09:02:04 GMT

This is nothing more than trouble stirring. The official advice stands - if and when there are plans, they will be announced formally. Listening to unaccountable gossip helps no one. But this is the style of tittle - tattle “reporting” these days. Either name the party, produce the evidence or accept the official statement.

As what is told to those taking out new contracts - if they are new customers they do not have the option of using the email service so there’s no misleading as inferred.

@NickBS

Re: Plusnet email

jab1 — Wed, 24 Apr 2024 09:03:14 GMT

Thanks, @Townman

Re: Plusnet email

mikerd — Wed, 24 Apr 2024 12:46:59 GMT

In response to comment from PJ Marsh, it is the customers email ADDRESS that is being taken away which I made clear in previous posts. This has major implications. With regards to comments from Jab1 and Townman I should point out that I was referring to EXISTING customers whose contracts were expiring and were invited to RENEW for 12 or 18 months without being informed they would offlloaded to another company and lose their existing email address. I am not "trouble stirring" but pointing out the facts, unlike Jab1 and Townman. I also respect the privacy of existing Plusnet employees. I have been a Plusnet customer since 2005 so I am in a position to make reposnsible criticism where it is justified.

Re: Plusnet email

jab1 — Wed, 24 Apr 2024 12:56:36 GMT

IF the hosting of the email platform changes, the address does not have to change. As I - and @Townman (who is probably closer to the company than your contacts) have said, no announcement from the official company channels is visible, and as also previously stated, that is what we (as customers/ex-customers) are to follow, not, so far unsubstantiated, claims.

Re: Plusnet email

Townman — Wed, 24 Apr 2024 13:49:58 GMT

There are no facts in here, just ill informed hysteria.

If what you unsubstantiatedly claim were to happen then the service as is would be outsourced. What experience do you have in the area of managing IT services and outsourcing? Why do you think that outsourcing would change the email address?

FWI I’ve run service outsourcing / provider transfers and whilst there are challenges, this is not as hard as you think it might be.

If you are going to make wild assertions, please provide informed evidence to support them.

Re: Plusnet email

HPsauce — Wed, 24 Apr 2024 14:59:21 GMT

I'm very confused by this. I have several email addresses, acquired over many years, that are "hosted" by an Internet company.

That company has changed ownership several times, it's services have been transferred, customers migrated, admin systems replaced, new servers set up etc. etc. Generally this has been without any work being required by me, just occasional brief breaks in service, but that happens anyway for maintenance and other reasons. It's normal activity as business services evolve.

If/when PlusNet were to "hand over" operation of any remaining email accounts to such a company customers would be advised, data would be moved and disruption would be minimal. I no longer have a PlusNet email address, but if I did it wouldn't concern me one jot. In fact it would probably be a bonus given the various issues reported (e.g. archiving) at present. 👍

Re: Plusnet email

Townman — Wed, 24 Apr 2024 15:39:05 GMT

@HPsauce

Do not confuse real life experience with conspiracy theories.

Yes service migrations happen from time to time and largely they are completely transparent to the user. There is no foundation for the concerns being expressed here about needing to tell the world and their dogs about a change of service provider … if such were to happen.

Re: Plusnet email

jab1 — Fri, 26 Apr 2024 06:54:16 GMT

Prosecution: We offer no further evidence, M'lud, and withdraw our claim.

Judge: Case closed!