topic Re: Help with Bill . Massive increase. in My Account/Billing

Help with Bill . Massive increase.

Justwelshy — Tue, 23 Apr 2024 13:10:00 GMT

Hi usually my bill is £24 but this month its £52. Even with the increase it wouldn't be anywhere near that. We don't have a landline but do pay the line rental. As we can't get full fibre yet. .

Re: Help with Bill . Massive increase.

MisterW — Tue, 23 Apr 2024 13:32:15 GMT

Have you reached the end of your contract period and automatically been moved to the rolling monthly 'out of contract' price ?

Re: Help with Bill . Massive increase.

dvorak — Tue, 23 Apr 2024 13:35:48 GMT

Moderators Note

This topic has been moved from Broadband to My Account / Billing

Re: Help with Bill . Massive increase.

Justwelshy — Tue, 23 Apr 2024 15:17:31 GMT

Its the last month before the contract finishes.

Re: Help with Bill . Massive increase.

MisterW — Tue, 23 Apr 2024 15:28:06 GMT

You pay a month in advance, so its likely that some part of the months change will be at 'out of contract' rate. I'd suggest calling the Customer options team on 0330 1239 123 and negotiating a new contract. If the new contract is started immediately, then you should get refunded a large portion of the higher monthly charge.