topic Re: An error has occurred You cannot make any changes to your account while there is a phone orde... in My Account/Billing

An error has occurred You cannot make any changes to your account while there is a phone order in pr

FirkinAle — Sun, 14 Apr 2024 13:10:37 GMT

The following message appears even though I have not made any orders.

An error has occurred. You cannot make any changes to your account while there is a phone order in process.

I also get the following message when I click on the Offers and Upgrade tab.

Something’s gone wrong

Please wait until we’ve finished updating your phone service before making another change.

I have tried to call but was just kept on hold for ages and Chat appears to be completely virtual now and directs me here.

I see that others have had the same issue and one of the Admins usually helps. Please may I request the same from Admin.

Thanks.

Re: An error has occurred You cannot make any changes to your account while there is a phone orde...

csmith94 — Mon, 15 Apr 2024 07:55:53 GMT

Hi @FirkinAle, thanks for getting in touch. I've sorted this out for you now, if you log on the error message will be gone. If it's still there, clear your cache and cookies and try again.

Let me know if you need anything else

Re: An error has occurred You cannot make any changes to your account while there is a phone orde...

FirkinAle — Mon, 15 Apr 2024 09:16:02 GMT

All good now.

Many thanks for dealing with this so quickly Curtis.

Re: An error has occurred You cannot make any changes to your account while there is a phone orde...

csmith94 — Mon, 15 Apr 2024 09:19:44 GMT

Not a problem at all, have a good day