topic Re: Cashback in My Account/Billing

Cashback

Janke002 — Wed, 20 Mar 2024 13:32:53 GMT

Hi my broadband was activated over a month ago and I received the email confirming that I would get £75 cashback but am yet to receive the voucher/cashback.

Re: Cashback

Mav — Wed, 20 Mar 2024 14:48:47 GMT

Moderator's note(s):

Thread moved from My Order to My Account/Billing.

Re: Cashback

_Stuart_B — Fri, 22 Mar 2024 10:44:44 GMT

Only time cashback failed was with Plusnet.

Re: Cashback

adamwalker — Fri, 22 Mar 2024 13:53:37 GMT

Hi @Janke002

Sorry you've not received your reward card yet. I've raised it with our billing team and we should have an update within a few days so I'll let you know when that comes through.

Re: Cashback

Janke002 — Tue, 02 Apr 2024 21:00:24 GMT

Hi, still haven't even had an update re. this?

Re: Cashback

willcutforth — Thu, 04 Apr 2024 16:51:49 GMT

@Janke002 Sorry about the delay here. When you say the email confirming the cashback was this the one where you had to fill in the form?

Re: Cashback

Janke002 — Thu, 04 Apr 2024 16:56:00 GMT

I believe so, but honestly it was so long ago now I'm not entirely sure... Are there any updates!?

Re: Cashback

willcutforth — Fri, 05 Apr 2024 15:15:12 GMT

I'm going to chase it with the guys again. I am sorry about this.

Re: Cashback

Janke002 — Sun, 14 Apr 2024 22:56:55 GMT

Another week on - still yet to receive an update...

Re: Cashback

csmith94 — Mon, 15 Apr 2024 07:47:49 GMT

Hi there!

Thanks for getting back to us, I've checked over the response from our billing team and they've confirmed that the promotional code associated with your account doesn't include a reward card.

You mentioned earlier on that you received an email that confirmed that you would receive this, can you send a screenshot of this please?

Re: Cashback

Janke002 — Mon, 15 Apr 2024 09:51:33 GMT

It included a £75 cashback offer, which I'm sure can be confirmed via the contract. I don't have proof of email as it stated I would receive a further letter /email, containing the voucher, within a week to 10 days. Oh and this was over 2 months ago so I deleted it thinking there would be honesty and integrity around the terms of the contract I signed.

Re: Cashback

csmith94 — Mon, 15 Apr 2024 14:33:40 GMT

Thanks for getting back to me, was this email sent from us or from a 3rd party? Only reason why I ask is we don't tend to send out emails confirming the reward card only when it's ready to claim, it would be very strange to have received this.

In some cases, a 3rd party would offer and send this out to you so it's possible the email has come from a 3rd party.

Without this email, I'm not able to progress any further and complete the offer.

Re: Cashback

Janke002 — Mon, 15 Apr 2024 19:28:13 GMT

I was sent a message/ email from plus net to complete a form for cashback. That is all the information I have, as I have explained this is now somewhat historical information. I have only communicated with plus net for this order. I have not utilised a third party at any point. I would like my cashback as was offered with my contract. I also request a copy of that contract to be sent via private message.

Re: Cashback

csmith94 — Tue, 16 Apr 2024 08:05:37 GMT

Did you fill the form in to claim and when you did what happened next?

I've sent an email with the terms of your contract.

Re: Cashback

Janke002 — Tue, 16 Apr 2024 08:17:30 GMT

I filled in the form and it said I'd hear in the next week to 10 days or something to that effect. Like I say it was some time ago and I was in the process of moving home.

Re: Cashback

csmith94 — Tue, 16 Apr 2024 09:06:55 GMT

After some digging around, I've found the email that was sent across to you. It was send on the 08/02/24 and the reward card was claimed on the same day, as it's now been claimed you need to speak to Purecard to follow up on the delivery as we can only help with claiming.

You can speak to them on -

Email: plusnet@purecard.com

Telephone: 0344 879 1069