topic Re: Renewal process - new router in My Account/Billing

Renewal process - new router

JSM15 — Tue, 26 Mar 2024 20:18:47 GMT

Hi,

I'm a couple of months away from the end of my contract and wanted to know if there's an option to get a new router (Hub 2) during the online renewal process? If so, is there an option to request delivery to an alternative address or would I need to call to arrange this?

If I need to call up, should I renew online first or are things less likely to go wrong if I did everything over the phone?

I realise the hub is designed to fit through letterboxes but I've got a small cage behind and it would stick out halfway - would prefer it delivered to my work address than be nicked!

Re: Renewal process - new router

jab1 — Tue, 26 Mar 2024 20:26:00 GMT

@JSM15 If you are renewing, I would suggest ringing the COTS (Customer Options) team anyway to negotiate a better deal. You will need to request a new Hub - it is not automatic - and you can request an alternative delivery address at the same time.

The COTS team can be reached on 0800 013 2632, rather than going through the general number.

Re: Renewal process - new router

JSM15 — Tue, 26 Mar 2024 20:54:21 GMT

Many thanks for your quick reply John!

James

Re: Renewal process - new router

WilliamTownsend — Tue, 09 Apr 2024 09:07:09 GMT

Thanks for answering, I will keep it in my mind.