topic Re: Contract renewal stuck because of "phone order in progress" in My Account/Billing

Contract renewal stuck because of "phone order in progress"

scsmith4 — Wed, 03 Apr 2024 14:22:04 GMT

It's contract renewal time and I'd really like to stay with Plusnet... but after 18 months it seems I still have a phone order going through, and I can't do anything until that's put right.

I know I'm not the only person to have the same issue here; could someone at Plusnet sort it for me please?

Re: Contract renewal stuck because of "phone order in progress"

SammyM — Thu, 04 Apr 2024 14:20:49 GMT

Hiya @scsmith4

I'm sorry you are experiencing this and I can appreciate how frustrating it is at the time when you just want to get things boxed off. Can you try it again now as it should be fix?

Re: Contract renewal stuck because of "phone order in progress"

scsmith4 — Thu, 04 Apr 2024 14:33:51 GMT

Marvellous, thank you!

All sorted, hurrah!

Re: Contract renewal stuck because of "phone order in progress"

SammyM — Thu, 04 Apr 2024 14:38:59 GMT

Yay!! Glad I sorted it

Have a fab week and cheers for sticking with us ❤️