https://community.plus.net/t5/My-Account-Billing/Renewal-contract/m-p/1964580#M69105 <DIV style="background: #EDF3F5; padding: 10px; margin-top: 20px; margin-right: 10px; border: 2px solid #CFD8DC; border-radius: 10px; box-shadow: 8px 8px 7px #676D70; font-size: 12px;"><STRONG>Moderator's note(s):</STRONG> <P>Thread moved from <EM>Broadband</EM> to <EM>My Account/Billing.</EM></P> </DIV> Tue, 02 Apr 2024 16:44:14 GMT Mav 2024-04-02T16:44:14Z https://community.plus.net/t5/My-Account-Billing/Renewal-contract/m-p/1964573#M69104 <P>My existing 18 month broadband contract ended on 8 Mar 2024. I missed the renewal timing and was automatically charged for one month of broadband at a higher rate than my existing contract. The billing period is from 9 Mar 2024 to 8 Apr 2024.</P><P>Today I reset a new contract with a 12 month term, but it shows the start of the contract period as 3 Apr 2024. I basically assumed that the new 12 month contract would start after the end of the existing billing period. Perhaps the charges for the 7 days that overlap the most recent billing period and the start of the new contract will be refunded?</P> Tue, 02 Apr 2024 16:04:33 GMT https://community.plus.net/t5/My-Account-Billing/Renewal-contract/m-p/1964573#M69104 Kim5 2024-04-02T16:04:33Z https://community.plus.net/t5/My-Account-Billing/Renewal-contract/m-p/1964580#M69105 <DIV style="background: #EDF3F5; padding: 10px; margin-top: 20px; margin-right: 10px; border: 2px solid #CFD8DC; border-radius: 10px; box-shadow: 8px 8px 7px #676D70; font-size: 12px;"><STRONG>Moderator's note(s):</STRONG> <P>Thread moved from <EM>Broadband</EM> to <EM>My Account/Billing.</EM></P> </DIV> Tue, 02 Apr 2024 16:44:14 GMT https://community.plus.net/t5/My-Account-Billing/Renewal-contract/m-p/1964580#M69105 Mav 2024-04-02T16:44:14Z