https://community.plus.net/t5/My-Account-Billing/Help-with-leaving-requirements-please/m-p/1963592#M69056 <P>I have already wasted days of my notice time, after being refused what I was offered and then staff being away (not their fault) and not receiving a useful promised response, yesterday. (Well I did get an email saying that it was noticed that an enquiry had been made).</P> <P>&nbsp;</P> <P>Anyway I will make my decision tomorrow, being even spoiled for choice over two new providers.</P> <P>I understand that, as I will not be going to an Openreach served company, I need to book the new company ,first and then arrange a cease with Plusnet. However, as my intended 14 days to end of term are partly used up, am I correct in assuming that I pay for 14 days from the the cease request (some in and some out of term) and then a cease charge ? I can't find a price for this.</P> <P>Hopefully ,there won't be much to pay as the out of term payments have already been billed, but I aren't sure when my end of term date is, now, as the bill, probably wrong as I've found when changing contract in the past, uses a different date to split in and out of term dates, including only discounting my calls until 30th March when they were free for the duration. I had to start a new contract after a week, due to some information I was not given about security inclusion in the contract, but free calls should run to the end of term when I do then need to be charged.&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> Sun, 24 Mar 2024 22:32:09 GMT teddysmum 2024-03-24T22:32:09Z https://community.plus.net/t5/My-Account-Billing/Help-with-leaving-requirements-please/m-p/1963592#M69056 <P>I have already wasted days of my notice time, after being refused what I was offered and then staff being away (not their fault) and not receiving a useful promised response, yesterday. (Well I did get an email saying that it was noticed that an enquiry had been made).</P> <P>&nbsp;</P> <P>Anyway I will make my decision tomorrow, being even spoiled for choice over two new providers.</P> <P>I understand that, as I will not be going to an Openreach served company, I need to book the new company ,first and then arrange a cease with Plusnet. However, as my intended 14 days to end of term are partly used up, am I correct in assuming that I pay for 14 days from the the cease request (some in and some out of term) and then a cease charge ? I can't find a price for this.</P> <P>Hopefully ,there won't be much to pay as the out of term payments have already been billed, but I aren't sure when my end of term date is, now, as the bill, probably wrong as I've found when changing contract in the past, uses a different date to split in and out of term dates, including only discounting my calls until 30th March when they were free for the duration. I had to start a new contract after a week, due to some information I was not given about security inclusion in the contract, but free calls should run to the end of term when I do then need to be charged.&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> Sun, 24 Mar 2024 22:32:09 GMT https://community.plus.net/t5/My-Account-Billing/Help-with-leaving-requirements-please/m-p/1963592#M69056 teddysmum 2024-03-24T22:32:09Z https://community.plus.net/t5/My-Account-Billing/Help-with-leaving-requirements-please/m-p/1963611#M69057 <P><EM>and then a cease charge ? I can't find a price for this.</EM></P> <P>That's because there isnt a cease charge any more.<BR /></P> Mon, 25 Mar 2024 07:26:29 GMT https://community.plus.net/t5/My-Account-Billing/Help-with-leaving-requirements-please/m-p/1963611#M69057 MisterW 2024-03-25T07:26:29Z https://community.plus.net/t5/My-Account-Billing/Help-with-leaving-requirements-please/m-p/1963633#M69059 <P>That's what I hoped. Thank you.</P> Mon, 25 Mar 2024 10:39:02 GMT https://community.plus.net/t5/My-Account-Billing/Help-with-leaving-requirements-please/m-p/1963633#M69059 teddysmum 2024-03-25T10:39:02Z