topic Re: Confused in My Account/Billing

Confused

pvmb — Mon, 18 Mar 2024 10:34:56 GMT

I'm confused.

My previous 18 month PN contract was due to end on 13 March. On 11 March I received a notice from PN for an out of contract bill of £45.85 to be taken "on or after 18 March".

I applied successfully on 11 March for a new 18 month PN contract: "From 12/03/2024, your monthly subscription will be £26.99 for 18 months."

Today, 18 March, PN have taken £45.85 from my bank. How does this work?

Re: Confused

MisterW — Mon, 18 Mar 2024 11:14:17 GMT

The billing system hasn't caught up with your new contract yet, so its billed at the old out-of-contract price. It SHOULD sort itself out with the next bill.

Re: Confused

pvmb — Mon, 18 Mar 2024 11:52:14 GMT

OK. Thanks, MisterW.

Re: Confused

James30 — Tue, 19 Mar 2024 15:49:11 GMT

@pvmb - Hi I've sorted that out for you, take a look @ https://www.plus.net/wizard/?p=view_question&id=240724158. Sorry for the mistake with that.

Re: Confused

pvmb — Wed, 20 Mar 2024 17:12:09 GMT

Thanks James30. However I cannot see anything useful via that link:

Help Assistant
"There was an error
We were unable to access your ticket information."

Moderator's note by Mike (Mav): Full quote of preceding post removed as per Forum rules.

Re: Confused

pvmb — Mon, 25 Mar 2024 09:50:04 GMT

OK. Refund received in bank account today.

Thanks.

Re: Confused

Mav — Tue, 26 Mar 2024 15:21:57 GMT

Moderator's note by Mike (Mav): The fix has been changed to @James30 as per message #4.