topic Re: Plusnet cut off broadband after 2 days again! in My Account/Billing

Plusnet cut off broadband after 2 days again!

Ringwood — Wed, 13 Mar 2024 12:05:32 GMT

DD for BB fails. A nice company would simply silently retry payment.

<Redacted>. How does one log in to pay without broadband.

How does one earn a <Redacted> living with no internet.

Moderator's note:
Offensive title changed and offensive comments removed. Thread moved from Broadband to My account/Billing

Re: Plusnet cut off broadband after 2 days again!

ClaudiaG23 — Thu, 14 Mar 2024 14:24:03 GMT

Hi @Ringwood I'm sorry to hear your direct debit failed. I can see that you've now made this payment.

Not many companies will attempt a direct debit for a 2nd time, once it fails the first time a manual payment is needed. Even if restrictions have been applied and you get the splash screen, you'll be able to go on to our website and make the payment, we don't restrict this option.

Re: Plusnet cut off broadband after 2 days again!

Ringwood — Thu, 14 Mar 2024 16:51:31 GMT

What utter tripe.

Seriously what utter tripe and lies.

It isn't possible to use your <Redacted> website when you cut people off.

It's sick to cut people off. But I'm happy as I've changed supplier.

Moderator's note:
Insulting and obscene abbreviations removed