topic Re: Change of Name in My Account/Billing

Change of Name

Neela — Wed, 06 Mar 2024 18:12:45 GMT

Helo, I want to change the name on my account. Please anyone can help with this?

Re: Change of Name

jab1 — Wed, 06 Mar 2024 18:13:58 GMT

You will need a staff member to answer this.

Re: Change of Name

Neela — Wed, 06 Mar 2024 18:17:00 GMT

Do I need to call them or someone will reply to my question here? I saw some user got a link

Re: Change of Name

Mav — Wed, 06 Mar 2024 18:19:29 GMT

Moderator's note(s):

Thread moved from Broadband to My Account/Billing.

Re: Change of Name

Mav — Wed, 06 Mar 2024 18:20:48 GMT

As far as I'm aware an account name change can only be actioned after a name change due to marriage but, hopefully, a member of staff will be along shortly.

Re: Change of Name

jab1 — Wed, 06 Mar 2024 18:21:55 GMT

@Neela wrote:

Do I need to call them or someone will reply to my question here? I saw some user got a link

Either way - calling would probably be quicker as staff seem a little thin on the ground these days.

Re: Change of Name

Neela — Wed, 06 Mar 2024 18:25:16 GMT

Hi John, thanks for your help. I'll call them then.

Re: Change of Name

Neela — Wed, 06 Mar 2024 18:26:04 GMT

Thanks Mav.

Re: Change of Name

willcutforth — Thu, 07 Mar 2024 09:41:24 GMT

@Neela did you manage to get this sorted?

Re: Change of Name

Anonymous — Thu, 07 Mar 2024 10:12:11 GMT

@Mav

"As far as I'm aware an account name change can only be actioned after a name change due to marriage but, hopefully, a member of staff will be along shortly."

JOOI, would divorce, and a female customer wishing to revert to her maiden name also be grounds for an account name change?

Re: Change of Name

greygit1 — Thu, 07 Mar 2024 21:45:13 GMT

What about a name change actioned by deed poll?

https://www.gov.uk/change-name-deed-poll

Re: Change of Name

Mav — Thu, 07 Mar 2024 22:16:22 GMT

@Neela

I did a search and found the following two threads which may be of help;

Changing account name

Name change request