topic Re: Elderly parent moving to care home in My Account/Billing

Elderly parent moving to care home

mikeevans — Tue, 27 Feb 2024 13:48:48 GMT

Good afternoon, my mother is moving to care next week, I think her contract expires in Nov (?), is there a way she could be released from the contract ealry?

Re: Elderly parent moving to care home

James30 — Wed, 28 Feb 2024 19:19:51 GMT

@mikeevans - Hiya, thanks for reaching out to us on here, we have a cancellation team who can better assist with that question as we are unable to look into cancellations over social media. Please call our Customer Options Team on 0800 432 0200. They're open Monday - Friday: 8 - 8, Saturday: 9 - 7 and Sunday: 9 - 6. They're all clued up on that sort of stuff and will be happy to help.

If you like I could give the account holder a call if you want to DM me the username for her account? Thanks

Re: Elderly parent moving to care home

agedgopher — Wed, 28 Feb 2024 19:26:25 GMT

@James30

Unless rules have changed today the original poster does not have sufficient privileges to access the DM system.

Evan