topic Re: Additional Call Charges? in My Account/Billing

Additional Call Charges?

PabloBruno — Tue, 20 Feb 2024 12:43:20 GMT

Hi,

I have 'Unlimited Fibre Extra' and I never use my landline (don't even have a phone). But I have mysteriously been charged 50p on my bill this month for 'Additional Call Charges'.

Does anyone have an explanation?

Thanks in advance

Re: Additional Call Charges?

dvorak — Tue, 20 Feb 2024 12:53:54 GMT

Moderators Note

This topic has been moved from Broadband to My Account / Billing

Re: Additional Call Charges?

jab1 — Tue, 20 Feb 2024 13:01:56 GMT

@PabloBruno That sounds very much like an OpenReach (or sub-contract) engineer) using - wrongly the Speaking Clock service to find a free circuit, which they should not be doing, there is a dedicated number they have for just that job, but some are too lazy to dial it. Ask PN to investigate.

Re: Additional Call Charges?

PabloBruno — Tue, 20 Feb 2024 13:05:38 GMT

Sounds dodgy. Thanks, I will call PN now.