https://community.plus.net/t5/My-Account-Billing/Phone-Fault-Compensation/m-p/1958559#M68676 <DIV style="background: #EDF3F5; padding: 10px; margin-top: 10px; margin-right: 10px; border: 2px solid #CFD8DC; border-radius: 10px; box-shadow: 8px 8px 7px #676D70; font-size: 12px;"><STRONG>Moderator's note:</STRONG><BR />Thread moved from Home Phone to My Account/Billing</DIV> Sat, 17 Feb 2024 11:21:42 GMT Baldrick1 2024-02-17T11:21:42Z https://community.plus.net/t5/My-Account-Billing/Phone-Fault-Compensation/m-p/1958557#M68675 <P>My home phone went off on 19 December 2023 and was reported to Plusnet on the same day. &nbsp;There was no dial tone and phone calls could not be made in or out. &nbsp;The fault was resolved on 30 December 2023. &nbsp;I have checked my bill and have been credited with £9.33. &nbsp;I understand from reading the Ts &amp; Cs that I should receive £9.33 for each day after the first two working days that my service isn’t fixed. &nbsp;<SPAN>How do I go about getting my account updated with the correct compensation?</SPAN></P> Sat, 17 Feb 2024 11:16:36 GMT https://community.plus.net/t5/My-Account-Billing/Phone-Fault-Compensation/m-p/1958557#M68675 cmsapms 2024-02-17T11:16:36Z https://community.plus.net/t5/My-Account-Billing/Phone-Fault-Compensation/m-p/1958559#M68676 <DIV style="background: #EDF3F5; padding: 10px; margin-top: 10px; margin-right: 10px; border: 2px solid #CFD8DC; border-radius: 10px; box-shadow: 8px 8px 7px #676D70; font-size: 12px;"><STRONG>Moderator's note:</STRONG><BR />Thread moved from Home Phone to My Account/Billing</DIV> Sat, 17 Feb 2024 11:21:42 GMT https://community.plus.net/t5/My-Account-Billing/Phone-Fault-Compensation/m-p/1958559#M68676 Baldrick1 2024-02-17T11:21:42Z https://community.plus.net/t5/My-Account-Billing/Phone-Fault-Compensation/m-p/1958590#M68679 <P>Sorry about this <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/128199">@cmsapms</a></SPAN> I have created a ticket on&nbsp;<BR /><A href="https://www.plus.net/wizard/?p=view_question&amp;id=240202452" target="_blank"><SPAN style="background-color:rgb(237,235,233);color:rgb(63,0,255);font-size:14px;">https://www.plus.net/wizard/?p=view_question&amp;id=<STRONG>240202452</STRONG></SPAN></A><SPAN style="background-color:rgb(237,235,233);color:rgb(63,0,255);font-size:14px;"><STRONG> </STRONG></SPAN>which should explain what I have done <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@104CD63F9302A50EF5EC70FE32BB8AA1/images/emoticons/smiley.gif" alt="Smiley" title="Smiley" /><BR />&nbsp;</P> Sat, 17 Feb 2024 12:51:50 GMT https://community.plus.net/t5/My-Account-Billing/Phone-Fault-Compensation/m-p/1958590#M68679 willcutforth 2024-02-17T12:51:50Z