https://community.plus.net/t5/My-Account-Billing/Contract-Delay-and-Overcharging/m-p/1958120#M68638 <P>I entered into a new contract with Plusnet on 5 january 2024 to reduce my monthly fee to £25.99 per month for 24 months. However 2 months on, I am still being charged £47.76.</P> <P>Plusnet have been found guilty of overcharging before and it looks like they are upto their old tricks.</P> <P>Does anyone know the best way to resolve this? Preferably in writing in case things escalate?</P> <P>&nbsp;</P> Tue, 13 Feb 2024 20:41:27 GMT boughtalot 2024-02-13T20:41:27Z https://community.plus.net/t5/My-Account-Billing/Contract-Delay-and-Overcharging/m-p/1958120#M68638 <P>I entered into a new contract with Plusnet on 5 january 2024 to reduce my monthly fee to £25.99 per month for 24 months. However 2 months on, I am still being charged £47.76.</P> <P>Plusnet have been found guilty of overcharging before and it looks like they are upto their old tricks.</P> <P>Does anyone know the best way to resolve this? Preferably in writing in case things escalate?</P> <P>&nbsp;</P> Tue, 13 Feb 2024 20:41:27 GMT https://community.plus.net/t5/My-Account-Billing/Contract-Delay-and-Overcharging/m-p/1958120#M68638 boughtalot 2024-02-13T20:41:27Z https://community.plus.net/t5/My-Account-Billing/Contract-Delay-and-Overcharging/m-p/1958291#M68654 <P><SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/108818">@boughtalot</a></SPAN> &nbsp;I can see this has now been rectified and your refund has been processed.&nbsp;</P> Wed, 14 Feb 2024 18:12:45 GMT https://community.plus.net/t5/My-Account-Billing/Contract-Delay-and-Overcharging/m-p/1958291#M68654 ClaudiaG23 2024-02-14T18:12:45Z