topic Re: Pressed something when I shouldn't have. in My Account/Billing

Pressed something when I shouldn't have.

Bluesplayer — Sun, 17 Sep 2023 09:58:25 GMT

Oops!

I was looking at a way to stop SMS messages and clicked on the link to do with my phone call features which seems to have triggered an order process. I have since received an email stating Plusnet Call Protect has been removed. Can someone reverse this order as I need the service back on.

Do you need further info about my account to carry out the above?

I can't seem to do anything inside my account myself as the order has stopped me from doing so.

Thanks

Re: Pressed something when I shouldn't have.

dvorak — Sun, 17 Sep 2023 14:47:08 GMT

Moderators Note

This topic has been moved from Home Phone to My Account / Billing

Re: Pressed something when I shouldn't have.

MatthewWheeler — Mon, 18 Sep 2023 08:33:00 GMT

Hi @Bluesplayer

I'm sorry to hear this happened.

The call protect is still showing as active on our end but I can see it's been removed on our supplier's end.

I've readded it on for you now and it should be up and running within the hour.

If it's still not working let me know

Re: Pressed something when I shouldn't have.

Bluesplayer — Tue, 13 Feb 2024 11:10:07 GMT

It appears everything is in place, but there is a fault. When attempting to block a repeat offender, it fails as the number is already in my diverted caller list. The number, though, isn't being diverted. The last number was an 0800 number if that is anything to do with it, but it looks like something isn't active somewhere along the way.