topic Re: Slammed in My Account/Billing

Slammed

Kieransteers — Mon, 05 Feb 2024 04:26:31 GMT

I’m a new customer only 4 weeks , I received a text and email 1 week ago saying my line is being taken over by sky , I have called 2 times since this notification and plusnet said it’s fine they will stop it , today my line has been slammed and taken over by sky I have no WiFi now and I just paid my first month 1 day ago, is this how you treat your new customers??? I was assured by plusnet they will prevent sky from taking my line over and it hasn’t happened I work from home and now will lose money as I can’t use my WiFi to connect to the internet I’m forced to use bt pay as you go WiFi , 0/10 so far

Re: Slammed

Baldrick1 — Mon, 05 Feb 2024 08:42:51 GMT

Moderator's note:
Thread moved from Broadband to My Account/Billing

Re: Slammed

ClaudiaG23 — Mon, 05 Feb 2024 10:09:40 GMT

@Kieransteers I'm so sorry that your account has been ceased after you've told us that you was notified that your line is getting taken over.

I've emailed off to a dedicated team to get this reinstated ASAP, due to the situation and that you notified us of this.

We should have an update within 48 hours.

Re: Slammed

Townman — Mon, 05 Feb 2024 14:46:02 GMT

FWIW the anti-slamming measures are neither fool proof nor error proof.

I once had a similar experience - an unexpected line take over request and had it "bounced" by the best guy in Plusnet. Unfortunately it still got slammed ... due to an error within the supplier's space.

PlusNet can do everything possible to do what you ask, but that can never ensure that BT Openreach gets things right.