topic Re: Overcharged...I think in My Account/Billing

Overcharged...I think

Peter_D — Thu, 01 Feb 2024 17:59:10 GMT

Hi,

My current contract ends 29th Feb. My latest bill through today for 1st Feb - 29th Feb has charged the out of contract price.

I was expecting this on the next bill (although my plan is to re-contract or leave before then anyway).

Can someone check this for me?

Thanks

Re: Overcharged...I think

Peter_D — Fri, 02 Feb 2024 13:10:54 GMT

Had another look and discounts have only been applied from 01/02 to 08/02. Billing date is 01/02 and contract end date is 29/02. Overcharge of £27.98.

Re: Overcharged...I think

willcutforth — Sat, 03 Feb 2024 15:13:13 GMT

@Peter_D I have created a ticket on the account for you under:
https://www.plus.net/wizard/?p=view_question&id=239946321

Re: Overcharged...I think

Peter_D — Sat, 03 Feb 2024 16:12:59 GMT

Hi @willcutforth

Thanks, but can't reply to the ticket, seems to have been closed.

So my contract is 27.51, I've been charged 55.49, difference of 27.98. It's the discounts that are wrong - usually 38.64, this time 10.66. As you say, the 2.50 call overcharge has already been credited so that should have no bearing.

I was also hoping maybe the direct debit could just be changed (it's not due until the 8th I think) Renegotiating a new contract with a refund due can be a nightmare - from previous experience.

Peter

Re: Overcharged...I think

willcutforth — Sun, 04 Feb 2024 12:29:45 GMT

If the invoice has been generated it won't let us credit the bill as they have already requested the DD. Irritating I know but we can't credit it now!

Re: Overcharged...I think

Peter_D — Sun, 04 Feb 2024 12:35:09 GMT

Fair enough @willcutforth , The refund should still be for 27.98 and not the 25.48 that you calculated, no?

Re: Overcharged...I think

ClaudiaG23 — Mon, 05 Feb 2024 08:44:08 GMT

@Peter_D I can see what @willcutforth has advised why he's not refunded the 2.50 difference, This was done separately.

Re: Overcharged...I think

Peter_D — Mon, 05 Feb 2024 11:43:56 GMT

Hi @ClaudiaG23

Thanks, but the 2.50 was already credited to the bill (this bill), it wasn't refunded. I noticed the 'phantom' 123 calls before the bill was produced and Matthew credited it, so the overcharge and the credit appear on the same bill and cancel each other out.

The overcharge of 27.98 is from the discounts not being applied properly as detailed above.

Re: Overcharged...I think

Peter_D — Mon, 05 Feb 2024 13:41:44 GMT

Feel a little silly quibbling over £2.50 but it's the principle I guess.

Basically, two separate issues are being conflated here. A £27.98 discounts overcharge and a £2.50 call overcharge.

Matthew dealt with the £2.50 already last week by crediting the bill before it was issued. The credit cancelled out the charge. Problem solved.

The £27.98 discounts overcharge is a separate issue and should have been refunded in full - instead, Will has conflated the two, writing: "have sorted out a refund of £25.48 as I can see that Matthew sorted out the £2.50 call charge"

My contact is £27.51, been charged £30.01 (after refund) - overcharge of £2.50.

Re: Overcharged...I think

willcutforth — Wed, 07 Feb 2024 19:20:35 GMT

It was my confusion Peter I have added to the ticket now for you.

Re: Overcharged...I think

Peter_D — Wed, 07 Feb 2024 19:43:38 GMT

Thanks Will 👍