topic Re: Unable to change my payment method in My Account/Billing

Unable to change my payment method

CasRidley — Sat, 03 Feb 2024 07:15:06 GMT

I get the following error message when I hit the change payment method button : 'There has been an issue; please consult your system administrator'

I need to change my DD details, can we get this fixed please, don't really want to have to make a phone call.

Re: Unable to change my payment method

Baldrick1 — Sat, 03 Feb 2024 08:06:33 GMT

Moderator's note:
Thread moved from Broadband to My Account/Billing

Re: Unable to change my payment method

CasRidley — Sat, 03 Feb 2024 08:14:19 GMT

Works in Firefox, but should really be fixed for Chrome as well.

Re: Unable to change my payment method

willcutforth — Sat, 03 Feb 2024 11:51:40 GMT

I can pass it on to the relevant team if we get some more examples of people who are still having the issue. I will note it down on my side for the minute.