topic Re: Awaiting automatic compensation in My Account/Billing

Awaiting automatic compensation

ekans12 — Tue, 30 Jan 2024 00:32:56 GMT

08/12/23 - Plusnet Support

This is a courtesy email to update you on your orders. After speaking with your partner yesterday I raised a request with our supplier to attempt to expedite this order from the 27/12/23. Unfortunately I am sorry this request was not successful and I was advised the earliest appointment for an engineer is the 27th.  

I understand the inconvenience that this will be causing you which I am sorry about. I would like to advise you that due to this delay you are eligible for automatic compensation, the daily amount is set at 5.83 for every day you are now without a service."

27/12/2024

Service installed and activated.

30/01/2024

We have been billed full price today, and no credit has yet appeared on the account. Please could this be investigated?

Re: Awaiting automatic compensation

Baldrick1 — Tue, 30 Jan 2024 10:30:57 GMT

@ekans12

Looking at the dates I would guess that the direct debit was prepared before the compensation was credited to your account. This should be corrected for your next bill https://www.plus.net/help/legal/automatic-compensation/

Re: Awaiting automatic compensation

ekans12 — Sat, 03 Feb 2024 17:20:11 GMT

Where should I see the compensation credit? When I log into my account, my balance is £0.

Re: Awaiting automatic compensation

SammyM — Sun, 04 Feb 2024 17:09:40 GMT

The compensation applies to the account after 30 days from when the order is complete and you will see this on the bill that generates after it applies.