topic Re: Over charge in My Account/Billing

Over charge

lilyroo — Mon, 29 Jan 2024 12:02:30 GMT

Why am I being charged £41.92 when my bill should be £25.99 contract hasn't run out so why

jab1 — Mon, 29 Jan 2024 12:15:30 GMT

Have you checked the break-down of charges, on page 2 of the invoice, IIRC?

lilyroo — Mon, 29 Jan 2024 12:38:01 GMT

Yes I have they have charged me £17.99 line rental when it's usually -£17.99

jab1 — Mon, 29 Jan 2024 13:04:04 GMT

Try calling and asking why? There is a chance a Help Team member could pick this up, but a call would probably be quicker.

MisterW — Mon, 29 Jan 2024 13:10:13 GMT

@lilyroo when does your contract end ?

lilyroo — Mon, 29 Jan 2024 14:30:56 GMT

Contact doesn't end until April 2025

jab1 — Mon, 29 Jan 2024 14:32:20 GMT

In that case - give them a ring (0800 432 0200)

dvorak — Tue, 30 Jan 2024 08:49:17 GMT

Moderators Note

This topic has been moved from Broadband to My Account / Billing

James30 — Wed, 31 Jan 2024 14:25:43 GMT

@lilyroo - Hi, I've updated your ticket here https://www.plus.net/wizard/?p=view_question&id=239884987 and sorted it. Sorry for the trouble, anything else you need help with?