topic Re: No internet connection after billing failed in My Account/Billing

No internet connection after billing failed

Derwin93 — Wed, 24 Jan 2024 18:26:16 GMT

My internet went down 3 days ago, plusnet page said make payment to restore services, I paid bill and 2 days later still no connection, reset router multiple times and factory reset- when I connect via Wi-Fi it brings me to plusnet site with message “No invoice in failed billing” this happens every month but usually resolves within a few hours at most.

Re: No internet connection after billing failed

Baldrick1 — Wed, 24 Jan 2024 18:32:51 GMT

Moderator's note:
Thread moved from Broadband to My Account/Billing

Re: No internet connection after billing failed

Galadriel — Thu, 25 Jan 2024 09:06:42 GMT

Hi,

@Derwin93 I've popped you a PM, please respond when you can and I'll take a look. Samantha - Sheffield