topic Re: Cancelling the Plusnet Protect add on in My Account/Billing

Cancelling the Plusnet Protect add on

Solar — Mon, 22 Jan 2024 12:15:45 GMT

Somehow I signed up for Plus Net Protect (Norton antivirus) but have never used it. Or did they just add it one without asking me? How do I cancel it? There does not seem to be any online way to delete this add on. Do I have to ring them?

I tried their chat service, which used to be very useful, but now seem to be a bot that cannot answer any reasonable question.

Re: Cancelling the Plusnet Protect add on

dvorak — Mon, 22 Jan 2024 12:19:05 GMT

Moderators Note

This topic has been moved from Broadband to My Account / Billing

Re: Cancelling the Plusnet Protect add on

DS — Mon, 22 Jan 2024 13:50:41 GMT

Welcome to the forums @Solar

( Info taken from https://www.plus.net/help/broadband/getting-started-with-plusnet-protect/ )

Re: Cancelling the Plusnet Protect add on

Solar — Wed, 24 Jan 2024 10:41:48 GMT

Many thanks. Several times I'd looked everywhere for the tab to do this and failed, so ended up paying for this unused service for 3 years.

Thanks to you have found the tab.

Re: Cancelling the Plusnet Protect add on

RealAleMadrid — Wed, 24 Jan 2024 11:24:04 GMT

@Solar I don't know what Broadband account you have but I always believed that Plusnet Protect was a free add-on. It certainly is on my Fibre Extra account. I have never used it.

Re: Cancelling the Plusnet Protect add on

DS — Wed, 24 Jan 2024 13:20:06 GMT

FWIW

https://www.plus.net/broadband/extras/online-security/

Plusnet Protect comes as standard with most broadband packages. For Unlimited Fibre and Full Fibre 36 packages see our price guide for more details.

https://www.plus.net/help/legal/plusnet-price-guide-for-residential-products/

Other Charges

Plusnet Protect Add-On (where chargeable) £2 a month

Re: Cancelling the Plusnet Protect add on

Solar — Wed, 24 Jan 2024 16:22:56 GMT

I have a basic package and it's a £2pm extra on that.

Re: Cancelling the Plusnet Protect add on

DS — Wed, 24 Jan 2024 17:57:14 GMT

Thanks for confirming that Solar

Having just re-read your first post again, but I wouldn't hold much hope that anything will happen, but if Plusnet can see you never used it maybe, just maybe, they could offer something to make up for the 3 years that you paid for a service you never used. Granted they or others could say it's your fault for not spotting it sooner, but you never know...

I now also wonder how many other customers out there in Plusnet land are also paying for this? And like yourself couldn't easily find a way to remove this product? - Not everyone out there knows how all this internet stuff works, I know I'm not. Could or should a system be put in place that automatically cancels subscriptions like these after an X amount of time if the ISPs system knows it's not being or has ever been used?

Anyway, at least you've sorted it out 👍