topic Re: An error has occurred, You cannot make any changes to your account in My Account/Billing

An error has occurred, You cannot make any changes to your account

DebbieB — Wed, 17 Jan 2024 19:37:53 GMT

I keep getting a message saying “An error has occurred, You cannot make any changes to your account while there is a phone order in progress”. It says this should be completed the next working day but hasn’t changed in weeks. I want to renew my broadband but this error is stopping me from doing that. Is there a way to clear this?

Re: An error has occurred, You cannot make any changes to your account

jab1 — Wed, 17 Jan 2024 19:40:24 GMT

@DebbieB

You will need a staff member to sort this - the (supposedly) automatic method of clearing this message on completion of account changes is totally broken - or it could be BT's B2B system at fault.

Whichever it is, it needs sorting, but don't hold your breath.

Hopefully one of the Help Team will pick this up quickly for you tomorrow.

Re: An error has occurred, You cannot make any changes to your account

DebbieB — Wed, 17 Jan 2024 21:50:49 GMT

Thanks for your help John. Fingers crossed!

Re: An error has occurred, You cannot make any changes to your account

MoreTeaVicar — Sat, 20 Jan 2024 12:16:09 GMT

Hi,

Same error here. Can I please request a fix?

Thanks in advance.

MTV

Re: An error has occurred, You cannot make any changes to your account

adamwalker — Sat, 20 Jan 2024 14:05:42 GMT

@MoreTeaVicar We've done the necessary to sort that for you so it should be fixed within the next 24 hours from now.

Re: An error has occurred, You cannot make any changes to your account

MoreTeaVicar — Sun, 21 Jan 2024 17:17:10 GMT

Thanks, Adam - all sorted now.

Re: An error has occurred, You cannot make any changes to your account

bristolgenie — Thu, 06 Jun 2024 16:09:21 GMT

I have had this message for days now on my account. How can I get rid of it?

Re: An error has occurred, You cannot make any changes to your account

bristolgenie — Thu, 06 Jun 2024 16:15:46 GMT

I've had this message on my account for weeks now. How do I get rid of it?

Re: An error has occurred, You cannot make any changes to your account

MatthewWheeler — Thu, 06 Jun 2024 16:18:22 GMT

Hi @bristolgenie

I've looked over your account and I can see what's causing this.

It should be sorted in the next hour or two

Re: An error has occurred, You cannot make any changes to your account

bristolgenie — Thu, 06 Jun 2024 16:20:14 GMT

Thank you Matthew.

Re: An error has occurred, You cannot make any changes to your account

MatthewWheeler — Fri, 07 Jun 2024 17:40:03 GMT

That should be sorted for you now @bristolgenie

Let us know if it's still ongoing

Re: An error has occurred, You cannot make any changes to your account

mimijtruong — Wed, 14 Aug 2024 01:22:45 GMT

Hi,

Same error here. Can I please request a fix?

Thanks in advance.
Mimi

Re: An error has occurred, You cannot make any changes to your account

James30 — Thu, 15 Aug 2024 15:01:16 GMT

@mimijtruong Hi, I've sent a request off to get this sorted just allow 5 working days for it to be actioned.