topic Re: Can't enable static IP in My Account/Billing

Can't enable static IP

DavePrince — Wed, 17 Jan 2024 09:38:09 GMT

My FTTP has gone live but I can't seem to enable static IP in the 'Add-ons' page.

Current Status : You are currently using a dynamic IP address

Clicking Activate button does nothing - just returns back to showing the same thing.

I paid the £5 before it all went live.

Any advice? I've reset the router, and my current IP is 80.189.xxx.xxx

Thanks.

MisterW — Wed, 17 Jan 2024 09:53:13 GMT

@DavePrince the online automated static IP process seems broken on many accounts.

I'm sure one of the Plusnet staff will be along shortly to process it manually.

dvorak — Wed, 17 Jan 2024 11:34:30 GMT

Moderators Note

This topic has been moved from Full Fibre to My Account / Billing

MatthewWheeler — Thu, 18 Jan 2024 10:13:00 GMT

That should be sorted for you now

If you reboot your router you'll pick the new IP address up