topic Re: An error has occurred in My Account/Billing

An error has occurred

pn33sand — Thu, 11 Jan 2024 18:55:11 GMT

'You cannot make any changes to your account while there is a phone order in progress'

I know that this is not an uncommon problem but it's one I haven't encountered before. I don't have a phone order in progress but have been getting this message for a few days since I looked at options for upgrading my broadband.

It's getting frustrating now...

Re: An error has occurred

jab1 — Thu, 11 Jan 2024 18:57:21 GMT

@pn33sand Either call up and get them to correct it - or wait for one of the Help Team to pick this up and sort it for you.

Re: An error has occurred

willcutforth — Thu, 11 Jan 2024 19:09:56 GMT

Sorry to hear this @pn33sand I will send you a private message to get your username

Re: An error has occurred

pn33sand — Thu, 11 Jan 2024 22:21:57 GMT

Thank you for your comments. I realise I'm being lazy and should phone PlusNet help - which I'll plan to do tomorrow.

Re: An error has occurred

RealAleMadrid — Thu, 11 Jan 2024 23:14:44 GMT

@pn33sand Sending a PM to @willcutforth as he has requested is a much better route to a quick response. I have a feeling first line customer support will not be very helpful.

Re: An error has occurred

pn33sand — Fri, 12 Jan 2024 09:22:46 GMT

PM now sent. When I tried earlier the option to reply to a PM was not shown - possibly because I have made very few posts to the community - but option has now appeared.

Thank you.