topic Re: Charged double for January in My Account/Billing

Charged double for January

harrycochrane — Thu, 11 Jan 2024 15:54:55 GMT

I renewed my 18 month contract of Unlimited Fibre Extra at £27.45, but I have been charged twice for a total of £43.09.

Just trying to understand why this is the case.

willcutforth — Thu, 11 Jan 2024 16:10:50 GMT

Hey there @harrycochrane when was it that you renewed?

harrycochrane — Thu, 11 Jan 2024 16:55:57 GMT

Hi @willcutforth, I renewed on 13th December 2023

MatthewWheeler — Sat, 13 Jan 2024 10:22:15 GMT

Thanks for confirming @harrycochrane

I've created a ticket on your account regarding this as we can't go into detail regarding this on our forums.

Let us know if there's anything else we can help with