topic Re: Line Rental Charged in Error in My Account/Billing

Line Rental Charged in Error

Pete27 — Sun, 07 Jan 2024 22:55:19 GMT

My Contract for Unlimited Fibre Extra ends on 7th Feb 2024 for which I pay £30.88.

I have just received my latest bill and have been charged £54.39 because Line Rental has been added.

Line Rental should not be charged until my current contract ends.

Can somebody take a look to see what has gone wrong.

Thanks.

Account No. 00003644042

Re: Line Rental Charged in Error

RealAleMadrid — Mon, 08 Jan 2024 09:00:15 GMT

@Pete27 It isn't a charge for line rental. £54.39 is the out of contract price for Fibre Extra so Plusnet think your fixed term has completed so have increased the charges. What does the member centre say about you contract end date?

Re: Line Rental Charged in Error

ClaudiaG23 — Mon, 08 Jan 2024 11:57:31 GMT

Hi @Pete27 I've popped you a ticket directly in regards to your bill. You can view this here https://www.plus.net/wizard/?p=view_question&id=239412679

Re: Line Rental Charged in Error

Pete27 — Mon, 08 Jan 2024 14:12:38 GMT

Thank you Claudia for your quick reponse. I'll await my refund then renew my contract, I've had problems before trying to renew while there is a problem being sorted.

Regards

Pete Brooker

Re: Line Rental Charged in Error

Pete27 — Mon, 08 Jan 2024 14:15:31 GMT

Thanks RealAleMadrid for your reply, It is now being sorted out for me and a refund is being issued.

Re: Line Rental Charged in Error

MatthewWheeler — Wed, 17 Jan 2024 13:09:09 GMT

Hi @Pete27

That's all been sorted out for you now

Re: Line Rental Charged in Error

Pete27 — Wed, 17 Jan 2024 22:28:29 GMT

Thank you Matthew for sorting that out for me. It's much appreciated.

I can now renew my contract.