topic Re: Account error in My Account/Billing

Account error

catrionaiversen — Wed, 03 Jan 2024 15:10:15 GMT

My account constantly says that I cannot make any changes while there is a phone order in progress. Has been like that for months!

Re: Account error

Gandalf — Wed, 03 Jan 2024 15:36:45 GMT

Hi @catrionaiversen

There are a couple of call features stuck in a pending activation status, so I've placed an order to progress these and the error message should disappear from your account within the next 24 hours.

I'm really sorry for the inconvenience this has caused.

Re: Account error

Baldrick1 — Wed, 03 Jan 2024 16:03:54 GMT

Moderator's note:
Thread moved from Broadband to My Account/Billing

Re: Account error

Gandalf — Wed, 03 Jan 2024 16:20:17 GMT

@catrionaiversen that should be sorted now. Can you let me know if there are any further issues?