topic Re: Billing in My Account/Billing

Billing

Sophie6 — Mon, 01 Jan 2024 23:18:55 GMT

I really dont understand my bill. Normally I pay 27.99 a month. My contact ends on 14th January new bill is 49.21. £6.99 of that is for postage for new rounter. I just dont get why it's so high This is the break down for 1st dec
Line rental £26.53
Line only £0
Caller displays £0
Unlimited fibro extra £27.86
Discount £26.94
Bill £27.45
But my bill for 1st January
Line rental £11.98
Line rental £14.55
Line only £0
Caller display £0
Unlimited fibre extra £12.58
Unlimited fibre extra £15.58
Discount £12.17
Balance brought forward £27.45
Payment -£27.45
Postage and packaging £6.99
Outstanding is 49.21

Re: Billing

MisterW — Tue, 02 Jan 2024 08:14:24 GMT

@Sophie6 you are billed for your services monthly in advance. Since your contract ends on 14th Jan , you will pay the discounted price up to that point and then the full price for the remainder of the billing period. As you see, the bill is broken down with charges applying for the two periods, 1 Jan to 14 Jan and 15 Jan to 1 Feb

Re: Billing

dvorak — Tue, 02 Jan 2024 09:02:37 GMT

Moderators Note

This topic has been moved from Broadband to My Account / Billing

Re: Billing

RealAleMadrid — Tue, 02 Jan 2024 10:11:18 GMT

@Sophie6 This looks like discounts have not been applied to a new contract, I assume you have re-contracted if they are sending a new router. You will need staff intervention to sort it out.

Re: Billing

willcutforth — Tue, 02 Jan 2024 12:17:04 GMT

Sorry to hear this @Sophie6 I'm going to PM you to get your username and then we can look into this for you.

Re: Billing

Sophie6 — Tue, 02 Jan 2024 13:01:41 GMT

Please as tbh I'm so confused

Re: Billing

willcutforth — Tue, 02 Jan 2024 13:04:26 GMT

Hey there, please can you pop over your username?

Re: Billing

Sophie6 — Tue, 02 Jan 2024 13:14:38 GMT

Moderator's note:
Personal information removed from a public forum (to an area that staff can see).

Re: Billing

willcutforth — Tue, 02 Jan 2024 13:09:06 GMT

I am not having a very good day with this system haha. I was supposed to PM you for the info but I have your username now and will get the Staff to remove the info from this public post.

Re: Billing

Sophie6 — Tue, 02 Jan 2024 13:10:32 GMT

Thank you

Re: Billing

Sophie6 — Tue, 02 Jan 2024 13:36:49 GMT

What happens now will someone message me about the bill