topic Change payment method broken? in My Account/Billing

Change payment method broken?

southerner — Thu, 28 Dec 2023 17:12:45 GMT

Noticed for a couple of months now I just get the below error if I try to change mine.

'There has been an issue; please consult your system administrator' Red text on any otherwise blank page.

Re: Change payment method broken?

Townman — Thu, 28 Dec 2023 23:12:41 GMT

Is this for broadband or mobile payments?

Which browser?

Have you tried a different browser?

Can you screen shot the error please?

Re: Change payment method broken?

southerner — Mon, 01 Jan 2024 15:38:50 GMT

Hi, This is for broadband payments.

Seems to just be Chrome affected, works OK with Firefox.

Re: Change payment method broken?

maxmaccc — Fri, 10 May 2024 08:55:14 GMT

I have the exact same problem with the same error message.

Re: Change payment method broken?

Townman — Fri, 10 May 2024 09:26:14 GMT

Ditto questions.

Re: Change payment method broken?

onair — Sun, 12 May 2024 11:11:11 GMT

This error has been like this for months and plusnet have done NOTHING about it. I have posted about this many times and it unbelivable it has still not been sorted. I have been passed on from one person to another each one says the usual rubbish try a different browser clear cache. The fault is with plusnet too lazy to do anything about it.

Re: Change payment method broken?

willcutforth — Sun, 12 May 2024 12:43:29 GMT

@southerner are you leaving or do you have any changes in progress?