topic Re: Just been scammed in My Account/Billing

Just been scammed

SimonC — Tue, 26 Dec 2023 11:32:43 GMT

Received an email saying my payment didn't go through & stupidly used the link to log into "Plusnet". Realised before I got to any bank details & tried to go change my Plusnet password quick.
Not sure if first attempt failed the pw rules but now it says my PW is incorrect so I'm assuming scammers have changed it.
Router is unplugged but PN help is closed til tomorrow. Any suggestions what to do meantime?

Re: Just been scammed

Baldrick1 — Tue, 26 Dec 2023 12:13:52 GMT

Moderator's note:
Thread moved from Broadband to My Account/Billing

Re: Just been scammed

flanzm — Tue, 26 Dec 2023 13:26:38 GMT

Can't you select forgotten my password to reset it via email ?

Re: Just been scammed

Baldrick1 — Tue, 26 Dec 2023 14:46:57 GMT

@flanzm

Problem is that the scammers will have @SimonC's email address.

Re: Just been scammed

dvorak — Tue, 26 Dec 2023 15:14:26 GMT

If you've used the same password anywhere else you need to go and change that quickly.

Re: Just been scammed

SimonC — Tue, 26 Dec 2023 19:48:45 GMT

No. I use pw manager

Re: Just been scammed

SimonC — Tue, 26 Dec 2023 19:49:51 GMT

.. and I can't access my emails cos they've changed the PW.