topic Re: Broadband Cease Retaining Home Phone in My Account/Billing

Broadband Cease Retaining Home Phone

hillyfields123 — Mon, 18 Dec 2023 16:45:56 GMT

After many years with PN, I have dared to leave the flock and upgrade to full fibre with another provider. I've deliberately left my existing PN FTTC service running alongside the new fibre service as I'll be porting the landline number across to a VOIP provider and didn't want it all happening at once!

So to save a bit of money, I figured that while I'm getting the VOIP all sorted, I might as well get the broadband on the line ceased as I'm not using it anymore...

Apparently I can't do this, as the PN broadband and line rental are a package and must be cancelled together! I am quite shocked that PN wouldn't be able to downgrade me to a "line only" package, especially as they're still billing me separately for line rental!

Anyone able to shed any light?

Re: Broadband Cease Retaining Home Phone

MisterW — Mon, 18 Dec 2023 16:56:16 GMT

Apparently I can't do this, as the PN broadband and line rental are a package and must be cancelled together!

@hillyfields123 That's been the case with PN and most other ISP's for a long time now. In fact I THINK the only ISP that will allow a phone only service is BT Retail (and that's probably due to their USO).

Re: Broadband Cease Retaining Home Phone

hillyfields123 — Mon, 18 Dec 2023 16:57:36 GMT

That's disappointing but I suppose in line with the overall trend of reduced landline usage and the phase out of analogue copper phone lines.

Worth a try...! Thanks for your help.

Re: Broadband Cease Retaining Home Phone

MisterW — Mon, 18 Dec 2023 17:00:27 GMT

@hillyfields123 Note that when you wish to port your number to voip, don't cancel directly with Plusnet. Just request your chosen voip provider to port the number, when the port completes it will automatically cease your landline and the associated FTTC and close your Plusnet account.

Alos, if you were thinking of requesting a port shortly, some providers are delaying ports until the new year. My guess is that they don't want to have to sort porting problems during the hols , with the potential to leave people without service.