topic Re: Contract Renewal and Phasing out of Landlines in My Account/Billing

Contract Renewal and Phasing out of Landlines

PhyllisTyne — Wed, 13 Dec 2023 14:32:35 GMT

My contract is up for Renewal in Feb but I go away next month so want to get it sorted soon.

Have been offered a decent price to renew my current package which is 'Unlimited Fibre Extra with line rental' and PN 'anytime' calls. My wife likes the landline and can't persuade her to do without just yet.

The best price is if I renew for 24 months (which I am happy to do) but what then happens if my phoneline is disconnected before the end of 2025. Presume I would be entitled to some kind of refund for any embedded line rental and the additional calls package?

TIA

Re: Contract Renewal and Phasing out of Landlines

Anonymous — Wed, 13 Dec 2023 14:59:36 GMT

Can't you 'upgrade' NOW in the 'Member Centre, and convert from FTTC to SoGEA for less monthly cost, AND port your landline number to VoiP provider (such as A&A) - because doing an 'upgrade' will start a new contract - so effectively you get the do your 'renewal' early.

Having ported you landline number to VoIP, you won't have to worry about the future phone system switch-off, and your wife can carry on using the existing phone handset and number (via a VoIP adaptor) as she does now but a drastically cheaper call rates.

Converting to VoIP also makes it easier to change ISP in the future, or move home without changing landline number !

Have a look at the available upgrades to SoGEA in the 'Member Centre', and compare that to your renewal quote.

Re: Contract Renewal and Phasing out of Landlines

PhyllisTyne — Wed, 13 Dec 2023 15:12:46 GMT

Thanks, I could do that but there is only about a tenner in it and with the amount she uses the phone I would probably save less than a fiver a month after porting to VOIP with its associated charges. There is also the possible aggro with making the change and getting it all working. I would rather train her to use her mobile over the next 2 years but was just interested to know what would happen if the landline was taken away mid contract.

Re: Contract Renewal and Phasing out of Landlines

Baldrick1 — Wed, 13 Dec 2023 15:19:40 GMT

@PhyllisTyne

With Xmas coming up I would not risk the hassle of porting out numbers. There’s only a month to port your number so if things should go wrong….

The calls package is an Add On monthly service, it is not part of the 24 month contract. The difference in price between SOGEA and continuing with your current contract will be a couple of pounds a month, so the potential financial risk is small.

Re: Contract Renewal and Phasing out of Landlines

PhyllisTyne — Wed, 13 Dec 2023 15:23:43 GMT

Thanks so if my landline goes I just stop paying the calls package and look for another solution (such as VOIP if she is not mobile trained 😁) when the time comes?

Anything going wrong is a significant concern as I will be abroad and she will be here on her own with no landline

Re: Contract Renewal and Phasing out of Landlines

Baldrick1 — Wed, 13 Dec 2023 16:06:09 GMT

@PhyllisTyne

Yes, if you cancel or change a calls package it will be actioned on your next billing day.

Re: Contract Renewal and Phasing out of Landlines

greygit1 — Wed, 13 Dec 2023 23:00:12 GMT

A FYI - A&A have an embargo on porting landline numbers leading up to chrimbo and just past new year (IIRC)

Re: Contract Renewal and Phasing out of Landlines

MisterW — Thu, 14 Dec 2023 07:56:30 GMT

Yes, just heard about that. A colleague just requested a port yesterday and its not scheduled until 02/01/2024 whereas you would normally expect within 5 days. Probably because they wouldnt want to be trying to contact porting help desks over the holiday period in the event of porting failures, and leaving customers without service.

Re: Contract Renewal and Phasing out of Landlines

greygit1 — Thu, 14 Dec 2023 22:12:00 GMT

It was something that passed before my retinas whilst arranging a new number VoIP account yesterday. The "IIRC" was a pre-emptive correction in case I had mis-remembered or misread (or was having a senior moment).