topic Re: Contract renewal failed in My Account/Billing

Contract renewal failed

Panikos — Sun, 10 Dec 2023 11:35:33 GMT

Hi, I got the expected email to renew my contract and I followed the link and agreed. It was confirmed and I thought that was that.

My latest bill shows an increase for part of the month and tells me my product ends 26th Dec 2023. Not sure if that means contract ends or something worse.

I went back to the renewal link, but didn't run through it again as it seems to want me to change the package and I need it to stay exactly the same.

Re: Contract renewal failed

Baldrick1 — Sun, 10 Dec 2023 12:07:57 GMT

To avoid the risk of being put on SOGEA and losing your landline ring the Customer Options Team on 0800 013 2632.

Re: Contract renewal failed

Panikos — Sun, 10 Dec 2023 13:59:33 GMT

Thank you but phoning them isn't an option for me. Getting someone to call for me might be, but that tends to get complicated and finding someone with the time right now to sit in a queue would be harder.

Re: Contract renewal failed

willcutforth — Sun, 10 Dec 2023 14:17:30 GMT

Hey there @Panikos I have to agree with @Baldrick1 as we are unable to deal with renewals on the forum side of things.

Re: Contract renewal failed

Panikos — Sun, 10 Dec 2023 14:39:46 GMT

I wouldn't want to use a forum, but they don't seem to allow other choices and Plusnet recommend coming here so they think it's the right place, There was a time you could get help with anything here.

I'll write to their head office,

Oh and you might want to delete the "Help with my Plusnet services" and "My Account/Billing" sections of this forum as otherwise people might try to use them for "help with Plusnet services" "Account/Billing"

Could save a lot of wasted time.