topic Wifi connection problem in My Account/Billing

Wifi connection problem

Marcus4 — Mon, 04 Dec 2023 21:46:06 GMT

My wifi has been playing up all night, I have restarted my router so many time, deleted & re entered the Wi-Fi password, but every time I try to connect to Wi-Fi it loads onto plusnet site with a message saying “the account has no invoice in failed billing” ? My account is up to date with payments. The lights on the router are all as should be so I am really confused, can someone please help?

Re: Wifi connection problem

Mav — Tue, 05 Dec 2023 05:34:38 GMT

Moderator's note(s):

Thread moved from Broadband to My Account/Billing.

Re: Wifi connection problem

adamwalker — Tue, 05 Dec 2023 09:48:57 GMT

Hi @Marcus4

I've just checked your account and it looks like that's all been sorted now. I take it everything is working OK on your side?

Adam

Re: Wifi connection problem

Marcus4 — Tue, 05 Dec 2023 09:54:56 GMT

Hi, no the Wi-Fi is still not working. Every time I try to connect it takes me to the plus net page with a message saying “the account has no invoice in failed billing”

Re: Wifi connection problem

MatthewWheeler — Wed, 06 Dec 2023 13:29:12 GMT

Oh no I'm really sorry to hear that @Marcus4

It looks to be sorted this time from what I can see.

All okay now?