topic Re: How do I use my Credit since moving mobile to EE? in My Account/Billing https://community.plus.net/t5/My-Account-Billing/How-do-I-use-my-Credit-since-moving-mobile-to-EE/m-p/1946124#M67830 <P>It should be transferred to your account automatically once your final bill has been produced, that is assuming the direct debit is still in place.</P> Mon, 20 Nov 2023 12:00:38 GMT MisterW 2023-11-20T12:00:38Z How do I use my Credit since moving mobile to EE? https://community.plus.net/t5/My-Account-Billing/How-do-I-use-my-Credit-since-moving-mobile-to-EE/m-p/1946119#M67829 <P>Since the move across to EE my ex Plusnet mobile account is in credit. Why do Plusnet not transfer that back into my account? And if they don't how do I make use of it?</P> Mon, 20 Nov 2023 11:21:12 GMT https://community.plus.net/t5/My-Account-Billing/How-do-I-use-my-Credit-since-moving-mobile-to-EE/m-p/1946119#M67829 Kryten 2023-11-20T11:21:12Z Re: How do I use my Credit since moving mobile to EE? https://community.plus.net/t5/My-Account-Billing/How-do-I-use-my-Credit-since-moving-mobile-to-EE/m-p/1946124#M67830 <P>It should be transferred to your account automatically once your final bill has been produced, that is assuming the direct debit is still in place.</P> Mon, 20 Nov 2023 12:00:38 GMT https://community.plus.net/t5/My-Account-Billing/How-do-I-use-my-Credit-since-moving-mobile-to-EE/m-p/1946124#M67830 MisterW 2023-11-20T12:00:38Z Re: How do I use my Credit since moving mobile to EE? https://community.plus.net/t5/My-Account-Billing/How-do-I-use-my-Credit-since-moving-mobile-to-EE/m-p/1952636#M68174 <P>Hasn't happened I'm afraid in over two months. Disgraceful. You're about to get a roasting on Trustpilot (if you care that is).</P> Thu, 11 Jan 2024 18:59:13 GMT https://community.plus.net/t5/My-Account-Billing/How-do-I-use-my-Credit-since-moving-mobile-to-EE/m-p/1952636#M68174 Kryten 2024-01-11T18:59:13Z Re: How do I use my Credit since moving mobile to EE? https://community.plus.net/t5/My-Account-Billing/How-do-I-use-my-Credit-since-moving-mobile-to-EE/m-p/1952638#M68176 <P>Hiya <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/29387">@Kryten</a></SPAN>,&nbsp;</P> <P>&nbsp;</P> <P>I'm really sorry you have not got your refund, I really would like to look into this for you as I can see the frustration it has caused. I will PM you now!!&nbsp;</P> Thu, 11 Jan 2024 19:06:36 GMT https://community.plus.net/t5/My-Account-Billing/How-do-I-use-my-Credit-since-moving-mobile-to-EE/m-p/1952638#M68176 SammyM 2024-01-11T19:06:36Z