https://community.plus.net/t5/My-Account-Billing/New-router/m-p/1945208#M67804 <P>I recently renewed my broadband contract for another 18 months. At the time I declined the new router but would like to change my mind and request a new one please. I am happy to pay the postage cost.</P> Sun, 12 Nov 2023 18:04:47 GMT straw__speci 2023-11-12T18:04:47Z https://community.plus.net/t5/My-Account-Billing/New-router/m-p/1945208#M67804 <P>I recently renewed my broadband contract for another 18 months. At the time I declined the new router but would like to change my mind and request a new one please. I am happy to pay the postage cost.</P> Sun, 12 Nov 2023 18:04:47 GMT https://community.plus.net/t5/My-Account-Billing/New-router/m-p/1945208#M67804 straw__speci 2023-11-12T18:04:47Z https://community.plus.net/t5/My-Account-Billing/New-router/m-p/1945212#M67805 <DIV style="background: #EDF3F5; padding: 10px; margin-top: 20px; margin-right: 10px; border: 2px solid #CFD8DC; border-radius: 10px; box-shadow: 8px 8px 7px #676D70; font-size: 12px;"><STRONG>Moderator's note(s):</STRONG> <P>Thread moved from <EM>My Router</EM> to <EM>My Account/Billing.</EM></P> </DIV> Sun, 12 Nov 2023 18:22:35 GMT https://community.plus.net/t5/My-Account-Billing/New-router/m-p/1945212#M67805 Mav 2023-11-12T18:22:35Z https://community.plus.net/t5/My-Account-Billing/New-router/m-p/1945213#M67806 <P><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/126745">@straw__speci</a>&nbsp;</P> <P>It may be more expedient to call Customer Options Team on 0800 013 2632 selecting option 1 then option 2 (If you are thinking of leaving) to discuss a new router.</P> Sun, 12 Nov 2023 18:23:42 GMT https://community.plus.net/t5/My-Account-Billing/New-router/m-p/1945213#M67806 Mav 2023-11-12T18:23:42Z https://community.plus.net/t5/My-Account-Billing/New-router/m-p/1945218#M67807 <P>Hi, I am not thinking of leaving. I am happy to stay I just changed my mind about getting a new router. Regards.</P> Sun, 12 Nov 2023 19:13:30 GMT https://community.plus.net/t5/My-Account-Billing/New-router/m-p/1945218#M67807 straw__speci 2023-11-12T19:13:30Z https://community.plus.net/t5/My-Account-Billing/New-router/m-p/1945235#M67808 <P>That's the option for the quickest response times and you can then explain your query.</P> Sun, 12 Nov 2023 21:20:34 GMT https://community.plus.net/t5/My-Account-Billing/New-router/m-p/1945235#M67808 Mav 2023-11-12T21:20:34Z https://community.plus.net/t5/My-Account-Billing/New-router/m-p/1945289#M67809 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/126745">@straw__speci</a></SPAN>&nbsp;</P> <P>I've created a ticket on your account regarding this which you can respond to <A href="https://www.plus.net/wizard/?p=view_question&amp;id=238239946" target="_blank">here</A></P> <P>Let us know once you've responded and we'll get that ordered for you&nbsp;</P> Mon, 13 Nov 2023 10:12:39 GMT https://community.plus.net/t5/My-Account-Billing/New-router/m-p/1945289#M67809 MatthewWheeler 2023-11-13T10:12:39Z