topic Why no 12 month Full fibre deals? in My Account/Billing

Why no 12 month Full fibre deals?

ashyt16 — Fri, 10 Nov 2023 13:03:20 GMT

Don't want to commit to a 24 month contract until I know what's what.
24 months is just too long.
Plusnet have got to be losing business because of this.

Plusnet would have been my choice of provider, but will have to look elsewhere.

Re: Why no 12 month Full fibre deals?

dvorak — Fri, 10 Nov 2023 13:10:13 GMT

Moderators Note

This topic has been moved from Full Fibre to My Account / Billing

Re: Why no 12 month Full fibre deals?

Anonymous — Fri, 10 Nov 2023 13:29:18 GMT

@ashyt16

When an Internet Service Provider takes on a new customer they have certain fixed costs, eg work to be done by Openreach, the "free" router" etc.

To avoid hefty up front charges, these costs are passed on to the customer spread over the duration of the contract.

So for Plusnet to be able to viably offer a 12 month contract, it would have to be priced significantly higher per month for them to be able to recoup their costs over a shorter period of time.

That higher price may well be higher than competitors.

Re: Why no 12 month Full fibre deals?

Baldrick1 — Fri, 10 Nov 2023 15:58:42 GMT

@ashyt16
Is this a web offer or have you confirmed it by speaking to the Customer Options Team on 0800 013 2632? They may be able to offer a shorter contract at a higher price.

Re: Why no 12 month Full fibre deals?

Ian06 — Sat, 11 Nov 2023 10:09:31 GMT

I wholeheartedly agree - 24month contracts are way too long.

Have you tried calling CS to ask if they will do shorter term contracts? - I had success with this a few years ago, but I am no longer with plusnet, if they do then expect prices to be a bit higher... but the whole idea of long contracts with huge hikes when you go out of contract is realIy just abusing (milking) the customers (treating them as cash cows) suspect the BT influence has a lot to do with current practices at BT, EE and plusnet.

Re: Why no 12 month Full fibre deals?

corringham — Sat, 11 Nov 2023 12:16:02 GMT

@Anonymous wrote
When an Internet Service Provider takes on a new customer they have certain fixed costs, eg work to be done by Openreach, the "free" router" etc.

To avoid hefty up front charges, these costs are passed on to the customer spread over the duration of the contract.

If that is true, then after the contract has ended and Plusnet have recovered all of their initial outlay, why does the monthly price increase significantly?

(I know the answer is that they are trying to get as much money out of existing customers as possible, so that they can offer lower headline rates for new customers)

Re: Why no 12 month Full fibre deals?

ashyt16 — Sat, 11 Nov 2023 18:38:40 GMT

I may as well just go with Shell.
12 months for £26.99 then £43.
However next year it'll be black Friday again, so new deals.

Re: Why no 12 month Full fibre deals?

bmc — Sat, 11 Nov 2023 18:46:24 GMT

@ashyt16

You are aware that you'll loose PN email addresses if you move (if you use them that is) along with any referrels.

Brian