topic Re: Leaving PN. in My Account/Billing

Leaving PN.

RRM — Thu, 26 Oct 2023 12:24:23 GMT

After many years (>5) with Plusnet, I will sadly be leaving due to price increases on FTTC + Calls. (can't get FTTP due to Openreach and contractors not completing work)

Customer services are unable to match or better the price being offered by the other provided.

Will be sad to go.

Re: Leaving PN.

RRM — Wed, 01 Nov 2023 12:36:41 GMT

New offers today, renewals sorted me out - very happy, staying with PN now

Re: Leaving PN.

Sebtomato — Tue, 07 Nov 2023 21:58:17 GMT

What offer did you get?

Re: Leaving PN.

RRM — Tue, 07 Nov 2023 22:05:27 GMT

Not sure if I can disclose.

but it’s 24 months contract and includes anytime calls for less than the best deal I could find.

I was about to move at a cost of £32 per month for 12 months with unlimited calls.

Re: Leaving PN.

Sebtomato — Wed, 08 Nov 2023 18:41:34 GMT

So if I have understood properly, you spoke to PN about leaving, they couldn't match the best offer you had, but then you received a good offer from PN a few days later?

Re: Leaving PN.

RRM — Thu, 09 Nov 2023 06:15:16 GMT

Hi,

yes, the offers changed 1/11/23 according to what I was told.