topic Re: Another new signup who can't enable static IP in My Account/Billing

Another new signup who can't enable static IP

skotl — Tue, 07 Nov 2023 18:40:36 GMT

Hi there

as per some other posters, my FTTP was enabled a couple of weeks ago but I cannot configure static IP.

In "Add-ons", it says:

"Static IP" ... "Configure Static IP" ... with a button that states "Remove now".

When I click on configure static IP, I am told that "You are currently using a dynamic IP address", and clicking "Activate your Static IP" simply returns me to the same page (screenshots attached).

Is someone able to either confirm that it is set to static, or set it up for me please?

Thanks

Re: Another new signup who can't enable static IP

jab1 — Tue, 07 Nov 2023 18:48:03 GMT

@skotl Have you paid the one-off £5.00 fee for this service? I think you will find that you have request this manually, by posting a topic in 'Everything Else' and waiting for a staffer to pick it up.

Re: Another new signup who can't enable static IP

skotl — Tue, 07 Nov 2023 18:55:24 GMT

Hi John

thanks for the prompt response. Well, I presume so... It does say "£0.00" and "Remove now"...

Definitely post in "Everything Else" rather than "Broadband"?

Re: Another new signup who can't enable static IP

jab1 — Tue, 07 Nov 2023 18:59:02 GMT

The option to order the static via the Members Centre has been borked for some time - the £0.00 cost is because you can't order it that way.

Yes - the request should be posted in the board I mentioned.

Re: Another new signup who can't enable static IP

dvorak — Tue, 07 Nov 2023 19:09:46 GMT

Moderators Note

This topic has been moved from Broadband to My Account / Billing

Re: Another new signup who can't enable static IP

willcutforth — Wed, 08 Nov 2023 17:03:46 GMT

@skotl I have used my magic words and said please and it now seems to be working. Can you give your router a reboot please? If it is now working I will go back to reading up on more spells.

Re: Another new signup who can't enable static IP

jab1 — Wed, 08 Nov 2023 17:06:29 GMT

@willcutforth Is Gandalf training you well? 😃

Re: Another new signup who can't enable static IP

willcutforth — Wed, 08 Nov 2023 17:12:12 GMT

@jab1 His words to me today were "May the wind under your wings bear you where the sun sails and the moon walks" ! Thank you @Gandalf for helping me see the light.

Re: Another new signup who can't enable static IP

jab1 — Wed, 08 Nov 2023 17:13:12 GMT

Good advice.

Re: Another new signup who can't enable static IP

skotl — Wed, 08 Nov 2023 18:57:13 GMT

Hi Will

thanks very much for jumping on this so quickly! Yep - looks good now. I read the dashboard as suggesting it's set up and then there will be a £5 one-off fee (which must pay for your magic potions!), which is all fine.

Cheers

Scott