topic Re: Unable to supply your Pre-Contract Information and Contract Summary documents. in My Account/Billing https://community.plus.net/t5/My-Account-Billing/Unable-to-supply-your-Pre-Contract-Information-and-Contract/m-p/1944484#M67682 Thanks, I’ll make the call tomorrow. <BR /><BR />A bit odd it’s taken 12 months for Plusnet to make me aware of their error but only allowing the me 30 days. Sun, 05 Nov 2023 18:28:01 GMT martinjoyce2021 2023-11-05T18:28:01Z Unable to supply your Pre-Contract Information and Contract Summary documents. https://community.plus.net/t5/My-Account-Billing/Unable-to-supply-your-Pre-Contract-Information-and-Contract/m-p/1944464#M67677 <P>I recently received an email from Plusnet telling me.</P><P><EM>When you signed up to your most recent contact in September 2022 we were unable to supply your Pre-Contract Information and Contract Summary documents.</EM></P><P><EM>This was due to an issue on our side.These documents include details about your chosen broadband product, speeds and other relevant information.</EM></P><P><EM>As this was our error, you can cancel without any charge by calling us.</EM></P><P>Admittedly the email also asks <EM>Please aim to call us in 30 days.</EM></P><P>My question is can I move away from Plusnet before the end of my contract without charge?</P> Sun, 05 Nov 2023 13:22:47 GMT https://community.plus.net/t5/My-Account-Billing/Unable-to-supply-your-Pre-Contract-Information-and-Contract/m-p/1944464#M67677 martinjoyce2021 2023-11-05T13:22:47Z Re: Unable to supply your Pre-Contract Information and Contract Summary documents. https://community.plus.net/t5/My-Account-Billing/Unable-to-supply-your-Pre-Contract-Information-and-Contract/m-p/1944466#M67678 <DIV style="background: #EDF3F5; padding: 10px; margin-top: 10px; margin-right: 10px; border: 2px solid #CFD8DC; border-radius: 10px; box-shadow: 8px 8px 7px #676D70; font-size: 12px;"><STRONG>Moderator's note:</STRONG><BR />Topic moved from Broadband to My Account/Billing</DIV> Sun, 05 Nov 2023 13:40:21 GMT https://community.plus.net/t5/My-Account-Billing/Unable-to-supply-your-Pre-Contract-Information-and-Contract/m-p/1944466#M67678 Baldrick1 2023-11-05T13:40:21Z Re: Unable to supply your Pre-Contract Information and Contract Summary documents. https://community.plus.net/t5/My-Account-Billing/Unable-to-supply-your-Pre-Contract-Information-and-Contract/m-p/1944470#M67679 <P><BR />was the email text addressed to you by name or broadband username? Is there a phone number mentioned and is it a valid Plusnet one?<BR />This is important as emails of this type could be a scam, I would be suspecious if it was addressed to Dear Plusnet user or email address.<BR />Dan<BR /><BR /></P> Sun, 05 Nov 2023 14:57:31 GMT https://community.plus.net/t5/My-Account-Billing/Unable-to-supply-your-Pre-Contract-Information-and-Contract/m-p/1944470#M67679 Dan_the_Van 2023-11-05T14:57:31Z Re: Unable to supply your Pre-Contract Information and Contract Summary documents. https://community.plus.net/t5/My-Account-Billing/Unable-to-supply-your-Pre-Contract-Information-and-Contract/m-p/1944474#M67680 Addressed to me by first name and telephone number 0800 432 0200 Sun, 05 Nov 2023 15:55:45 GMT https://community.plus.net/t5/My-Account-Billing/Unable-to-supply-your-Pre-Contract-Information-and-Contract/m-p/1944474#M67680 martinjoyce2021 2023-11-05T15:55:45Z Re: Unable to supply your Pre-Contract Information and Contract Summary documents. https://community.plus.net/t5/My-Account-Billing/Unable-to-supply-your-Pre-Contract-Information-and-Contract/m-p/1944481#M67681 <P>Hi <SPAN style="color:var(--ck-color-mention-text);"><SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/126508">@martinjoyce2021</a></SPAN></SPAN>&nbsp;</P> <P>That's right but you would need to call us on the number in the e-mail to do this within 30 days of receiving it&nbsp;</P> Sun, 05 Nov 2023 17:51:11 GMT https://community.plus.net/t5/My-Account-Billing/Unable-to-supply-your-Pre-Contract-Information-and-Contract/m-p/1944481#M67681 MatthewWheeler 2023-11-05T17:51:11Z Re: Unable to supply your Pre-Contract Information and Contract Summary documents. https://community.plus.net/t5/My-Account-Billing/Unable-to-supply-your-Pre-Contract-Information-and-Contract/m-p/1944484#M67682 Thanks, I’ll make the call tomorrow. <BR /><BR />A bit odd it’s taken 12 months for Plusnet to make me aware of their error but only allowing the me 30 days. Sun, 05 Nov 2023 18:28:01 GMT https://community.plus.net/t5/My-Account-Billing/Unable-to-supply-your-Pre-Contract-Information-and-Contract/m-p/1944484#M67682 martinjoyce2021 2023-11-05T18:28:01Z