topic Re: Direct debit date in My Account/Billing

Direct debit date

Parks — Mon, 02 Oct 2023 05:30:59 GMT

Trying to move my direct debit date and it won’t allow me, says account can’t be changed due to account changing.

This has been the same for months but assumed it was as if logged in close to DD date.

How do I change DD date.

Re: Direct debit date

dvorak — Mon, 02 Oct 2023 07:18:41 GMT

Moderators Note

This topic has been moved from Broadband to My Account / Billing

Re: Direct debit date

ClaudiaG23 — Mon, 02 Oct 2023 14:04:12 GMT

Hi @Parks I've raised a task to get this error removed from your account. I should get an update within 72 hours. You'll then be able to change the billing date.

Re: Direct debit date

Parks — Thu, 26 Oct 2023 05:54:28 GMT

Hi. This still hasn’t been resolved. Tried to change DD date this morning and still won’t allow it. Can some one look into this urgently. Thanks

Re: Direct debit date

MatthewWheeler — Thu, 26 Oct 2023 12:25:48 GMT

Sorry to hear this @Parks

I've been able to replicate this on your account so I'll need to raise this for investigation

As soon as we know more we'll be in touch

Re: Direct debit date

Parks — Tue, 31 Oct 2023 09:09:20 GMT

A simple change of a DD date is becoming a joke, this was raised weeks ago and needs resolving urgently. Even Sky would have addressed this by now!

Re: Direct debit date

James30 — Tue, 31 Oct 2023 09:25:43 GMT

@Parks - Hi can you be able to update the ticket here @ https://www.plus.net/wizard/?p=view_question&id=237858387 confirming the date you want the billing date changing to? Thanks

Re: Direct debit date

James30 — Tue, 31 Oct 2023 09:30:38 GMT

@Parks - Apologies, please reply to this ticket instead, https://www.plus.net/wizard/?p=view_question&id=237951323 Thanks