topic Billing Amount Difference in My Account/Billing

Billing Amount Difference

jono — Wed, 25 Oct 2023 13:44:42 GMT

Hello, Ive just changed my contract to Fiber without phone line, the gentleman I spoke to said £24.99 but all the emails and update notes indicate a charge of £25.99 per month.I have never had to post here so Im hopeing staff pick this up to save phoning again.Any help appreciated

Reagrds

Jono

Re: Billing Amount Difference

MatthewWheeler — Thu, 26 Oct 2023 10:15:04 GMT

Hi @jono

I'm sorry to hear that's happened.

I've listened to the call and I can confirm that was what was offered so I'll update your account shortly with the right deal

Re: Billing Amount Difference

jono — Thu, 26 Oct 2023 10:24:12 GMT

Hi, Thanks for the swift reply, that is why I'm still with plusnet after about 13 yrs.
Regards
jono👋

Re: Billing Amount Difference

Mav — Thu, 26 Oct 2023 12:07:46 GMT

Moderator's note(s):

Thread moved from My Order to My Account/Billing.

Re: Billing Amount Difference

Mav — Thu, 26 Oct 2023 12:43:55 GMT

Moderator's note by Mike (Mav): The fix has been changed to @MatthewWheeler as per message #2.