topic Re: Moving to Virgin in My Account/Billing

Moving to Virgin

bstainthorpe — Thu, 19 Oct 2023 20:20:43 GMT

Hello. I have cancelled my Plusnet broadband and phone line as I am moving to Virgin. When I cancelled I confirmed that the Virgin services are being self-installed on Sat 21st but the gentleman I spoke to didn't officially confirm when my Plusnet service ends. I have a home call button so can't be without a phone line and Virgin have asked me to confirm when my Plusnet ends so they can port my home number. Will my Plusnet phone line simply end on 21st?

Re: Moving to Virgin

Mav — Thu, 19 Oct 2023 22:28:44 GMT

Moderator's note(s):

Thread moved from Home Phone to My Account/Billing.

Re: Moving to Virgin

willcutforth — Fri, 20 Oct 2023 13:21:13 GMT

Hey there @bstainthorpe I have tried to call but I was unable to get through. I have created a ticket on https://www.plus.net/wizard/?p=view_question&id=237732921 to discuss this as it is account specific.