https://community.plus.net/t5/My-Account-Billing/Unexpected-email-about-missed-engineer-visit/m-p/1941981#M67530 <P>Hi <SPAN style="color:var(--ck-color-mention-text);"><SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/34619">@GeoJ1</a></SPAN></SPAN>&nbsp;</P> <P>From what I can see this is sorted now and you're back online</P> <P>With regards to the compensation side of things I've flagged this to the relevant people to look into</P> Tue, 17 Oct 2023 11:47:18 GMT MatthewWheeler 2023-10-17T11:47:18Z https://community.plus.net/t5/My-Account-Billing/Unexpected-email-about-missed-engineer-visit/m-p/1941797#M67503 Can someone check why I received three emails from Plusnet on Friday evening, each promising compensation for a missed engineer visit? The thing is, I've not been expecting an engineer visit.<BR /><BR />It may be a coincidence, but my full fibre service stopping working on Saturday and I'm wondering if the two are related due to a mix up.<BR /><BR />Thanks Sun, 15 Oct 2023 17:19:23 GMT https://community.plus.net/t5/My-Account-Billing/Unexpected-email-about-missed-engineer-visit/m-p/1941797#M67503 GeoJ1 2023-10-15T17:19:23Z https://community.plus.net/t5/My-Account-Billing/Unexpected-email-about-missed-engineer-visit/m-p/1941981#M67530 <P>Hi <SPAN style="color:var(--ck-color-mention-text);"><SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/34619">@GeoJ1</a></SPAN></SPAN>&nbsp;</P> <P>From what I can see this is sorted now and you're back online</P> <P>With regards to the compensation side of things I've flagged this to the relevant people to look into</P> Tue, 17 Oct 2023 11:47:18 GMT https://community.plus.net/t5/My-Account-Billing/Unexpected-email-about-missed-engineer-visit/m-p/1941981#M67530 MatthewWheeler 2023-10-17T11:47:18Z